TuneMe is dedicated to helping you improve your sleep habits by leveraging AI-driven analysis of your personal health and lifestyle data, which you voluntarily provide. We highly value the trust you place in us by sharing your information. Rest assured, safeguarding your privacy and maintaining transparency in our data handling practices are of utmost importance to us. In the following sections, we outline our privacy practices concerning our applications, software, websites, products, and services collectively referred to as "Services." You will gain insights into the types of data we collect, how we utilize this data, the extent of control you have over your information, and the security measures we implement to protect it. Your privacy and trust are paramount to us, and we want to ensure you are well-informed about how we handle your data.
TuneMe Privacy Policy
Updated: Oct 1, 2023
Effective: July 10, 2020, unless you agree to this policy sooner, for example, from within the Services. Then this policy is effective as of the date of your agreement.
Information We Collect:
Information You Provide Us
Account Information:
To register for our Services, you'll need to provide certain essential information, including your email address and a password. These are the only mandatory details required for creating your account. However, you have the option to furnish additional information like your name, date of birth, height, gender, and weight. The information you provide for your account not only ensures its security but also grants you access to our wide range of Services.
Additional Information:
To enhance the value of our Services, enhance your overall experience, and contribute to ongoing research, you have the option to provide us with supplementary information. This may include data related to various aspects of your lifestyle, such as dietary choices, medication use, mindfulness practices, exercise routines, health metrics, location data, medical device usage, emotional states, stress levels, hydration habits, third-party product interactions, sleep patterns, discomforts, alarm settings, bed specifications, medical conditions, environmental factors like temperature and humidity, ambient light and noise levels, sleep environment characteristics, and any messages you may share on our discussion boards. Additionally, when you reach out to us or engage in surveys, contests, or promotions, we may collect information like your name, contact details, and any messages or submissions you provide. Your participation in these activities contributes to the continual improvement of our Services and supports our commitment to delivering a valuable user experience.
Information from Third-Party Services:
Should you decide to link your account on our Services with an account on another platform, whether to share data from our Services or facilitate account creation, please be aware that we may receive information from the connected service. For instance, if you choose to connect via Facebook or Google, we may access details you've authorized to be shared, including your name, email address, profile particulars, profile image, and preferences. You retain the option to provide us access to your health, fitness, or activity data from the external service. If at any point you wish to cease sharing information from the other platform with us, you can do so by revoking our access to that service. Your control over this data-sharing process is paramount.
Payment and Card Information:
When conducting a payment transaction on TuneMe, you will be asked to furnish payment particulars, including your name, credit or debit card number, card expiration date, CVV code, and billing address. Please rest assured that we utilize third-party payment services that are compliant with Payment Card Industry standards, and consequently, we do not retain your credit card information. It's important to bear in mind that third-party payment processors may uphold payment and card information as per their individual privacy policies and terms. Your financial data security is a priority for us.
Information We Receive From Your Use of Our Services:
Health and Other Special Categories of Personal Data:
In cases where the information we gather falls under health data or other special categories of personal data, as defined by the European Union’s General Data Protection Regulation (“GDPR”), we seek your explicit consent for processing such data. This consent is obtained before you begin using our Services. You retain control over your data, and you can withdraw your consent at any time through your account settings and tools. This can be done by discontinuing the use of a specific feature, revoking our access to a third-party service, or deleting your data or account entirely.
TuneMe may collect or deduce health-related information, which may encompass physiological data like heart rate and blood pressure, comparative details such as sleep scores, activity-related data like calorie expenditure, body profile particulars such as height and weight, as well as various other health indicators and indices.
Usage Information:
When you engage with our Services, certain usage data is automatically generated. This encompasses details about your interactions with the Services, such as viewing content, installing applications or software, signing in or creating an account, and interacting with applications on your device. We also gather data about the devices and computers you employ to access our Services, including IP addresses, browser types, language settings, operating systems, mobile device information (comprising device and application identifiers), referring web pages, pages visited, location data (subject to your granted permissions), and cookie information. Rest assured that your privacy and data security are of utmost importance to us.
Location Information:
We collect and process non-precise location information, such as your timezone, when you utilize our Services. This data is essential for providing insights into your daily routines, wellness, and sleep patterns. For instance, it allows us to analyze the consistency of your sleep schedule in relation to the local time when you're traveling.
Additionally, our Services may offer features that require precise location data, utilizing sources like GPS signals, device sensors, Wi-Fi access points, and cell tower IDs. We only collect this information with your explicit consent. You have the option to revoke our access to your location through your mobile device settings at any time.
Furthermore, we may approximate your location based on your IP address for certain functionalities. Your privacy and control over your data remain a top priority for us.
How We Use Information:
Our primary use of the data we collect and receive is to deliver the Services to you, as outlined in this Privacy Policy and in accordance with our Terms of Service agreement. This includes providing you with data analyses, notifications, trends, insights, and visualizations related to your data. Additionally, we use this information to enable community benchmarking features within the Services and to offer customer support.
Personalize, Improve, and Develop the Services:
We utilize the data we gather to personalize and enhance TuneMe's Services while also fostering innovation. This involves error prevention and troubleshooting to ensure a smooth user experience, data analysis for continuous improvement, and effective promotion and marketing efforts. We also conduct surveys and research to glean valuable insights and use the collected information to drive the development of new Services and features. When granted access to precise location data, we employ it to provide location-specific insights, community benchmarks, and to verify eligibility for region-specific Services. Furthermore, your data empowers us to deliver more relevant content, create personalized insights, and offer tailored guidance to improve user experiences, such as refining the accuracy of sleep-related results based on factors like height and weight and assessing the impact of physical activity on sleep quality.
Communicate with You:
We utilize your information to send important Service-related notifications and respond to your inquiries. Additionally, we may recommend features or products we believe align with your interests, and you have control over marketing communications through options like "Update Preferences" and "Unsubscribe" links in emails.
Ensuring security and safety is a priority, and your data plays a crucial role in this. We use it to facilitate secure transactions, verify user identities, respond to legal requests, protect against fraudulent activities, enforce our terms and policies, and conduct audits.
Please be aware that, similar to other services, we employ cookies, local storage, SDKs, and pixels for various purposes mentioned in this section. These technologies enhance your experience by remembering settings and preferences, authenticating logins, optimizing performance, improving our understanding of how you use our services, and allowing our partners to display relevant ads. You can control the use of cookies and similar technologies, including for marketing, by adjusting your browser settings, although disabling cookies may affect some features. Additionally, you can use tools like Google's opt-out browser add-on to prevent data usage by Google Analytics or configure social network settings to opt out of specific ads.
Regarding personal data subject to GDPR, we process it based on consent (which you can withdraw at any time), contractual necessity (as per our Terms of Service), and legitimate business interests. These interests encompass personalizing, enhancing, and developing our Services, marketing new features or products, and ensuring security.
We may also de-identify or aggregate information to generate statistical data, such as average sleep duration or heart rate within the TuneMe community. This de-identified or aggregated data may be used, sold, licensed, or shared with third parties for research and business purposes, including advancing scientific knowledge about sleep. If you have objections to this use of your information, please adjust your account settings accordingly.
How We Share Information:
We highly prioritize the security of your personal information and strictly limit its sharing. However, there are specific circumstances in which we may share your data:
When You Direct Us or Provide Consent:
You can direct us to share your information with others, such as utilizing the sharing features within our Services. Additionally, you may authorize us to share your data with third-party sleep professionals or sleep professional services to fulfill your specific requests. Furthermore, if you grant access to your account to a third-party application or choose to participate in an employee wellness program, you can authorize us to share your information accordingly. Please keep in mind that their use of your data will be governed by their respective privacy policies and terms. You maintain the ability to revoke your consent for sharing with third-party applications or employee wellness programs through your account settings. Your control over these authorizations is in your hands.
Rest assured, we take these measures to ensure that your personal information remains secure and within your control.
For External Processing:
We may transfer information to our trusted service providers, corporate affiliates, and strategic partners who process this data on our behalf. These transfers are executed in strict accordance with our instructions, while also adhering to the guidelines outlined in this Privacy Policy. Additionally, we enforce appropriate confidentiality and security measures to safeguard your information.
Our partners play a crucial role in delivering various services to us and, by extension, to you. These services encompass customer support, payment processing, information technology support, server infrastructure management, sales, order fulfillment, marketing efforts, research initiatives, communications, data analysis, and surveys. Rest assured, we select and collaborate with our partners with the utmost care, prioritizing the security and privacy of your data throughout the process.
To Prevent Harm or for Legal Reasons:
We may store and share your information with third parties, which could include law enforcement agencies, public or governmental entities, or private individuals involved in legal matters. This sharing may occur within or outside your country of residence, and it is undertaken when we reasonably deem it necessary to comply with the law. This necessity may arise in response to court orders, warrants, subpoenas, or other legal or regulatory processes. For instance, to meet legal requirements, we might need to preserve and share information you've provided to our customer support. Additionally, we may retain, preserve, or disclose your information when it is reasonably necessary to prevent harm, address national security concerns, uphold public interests, enforce our Terms of Service, or protect our operations, property, or legal rights. This may involve sharing data with legal counsel, consultants, and third parties involved in actual or potential litigation.
We may also share non-personal information that has been de-identified or aggregated to the extent that it cannot reasonably be used to identify an individual. Such information may be disclosed publicly or to third parties, such as partners with whom we have agreements. It could be used, for example, in public reports concerning sleep, lifestyle, habits, heart rate, exercise, and activity, or as part of the community benchmarking information offered to users of our subscription services.
In cases of business transactions, like mergers, acquisitions, or asset sales, your personal information may be transferred or disclosed as part of such transactions. Even in these circumstances, we will take steps to ensure the continued confidentiality and protection of personal information.
How We Retain Data:
We retain your information for as long as it's necessary to provide the Services to you and others, while also taking into account any legal obligations to retain such data. Your account information, such as your email address and password, is kept as long as your account is active because it's essential for operating your account. Other information, such as heart rate, exercise, or activity data, is retained until you use your account settings or tools to delete the data or your account. We retain this data to provide you with personal statistics and other features of the Services.
Information related to your use of the Services is kept for as long as required for our legitimate business interests, legal obligations, and to prevent harm, as detailed in the sections "How We Share Information" and "How We Use Information." When you delete your account, most of your information will be deleted within 30 days. However, it may take up to 90 days to completely remove your personal data from our systems. Additionally, we may retain information from deleted accounts to comply with the law, prevent fraud, collect fees, resolve disputes, assist with investigations, enforce the Terms of Service, and take other actions permitted by law. The retained information will be handled according to this Privacy Policy.
Information that is no longer necessary or relevant for providing our Services may be de-identified and aggregated with other non-personal data. This aggregated data is valuable for generating insights, such as usage statistics and community health benchmarks, while ensuring individual privacy is maintained.
Your Rights to Your Personal Data:
Accessing and Porting Data:
You can easily access most of your information by logging into your account, including your daily sleep results on your dashboard. Through your account settings, you can export your sleep time data to third-party applications like Apple Health and may also be able to download your sleep data in a commonly used file format.
Editing and Deleting Data:
Editing and deleting your data is simple when you log into your account. You have the ability to edit the information you've provided and delete your account if you choose to do so. If you encounter any difficulties with this process, please reach out to us at support@TuneMe.io. We typically respond to your requests within 10-14 business days. When you opt to delete your account, please note that while most of your information will be removed within 30 days, it may take up to 90 days to clear all of your data, including that stored in our backup systems. This extended timeline is necessary due to the complexity and size of our data storage systems. Additionally, certain data may be preserved for legal reasons or to prevent harm, as explained in the "How We Share Information" section.
Objecting to Data Use:
We provide you with account settings and tools to control how your data is used. For example, through your account settings, you can manage the notifications you receive from us and revoke access for third-party applications that you previously connected to your account. In specific circumstances, you can object to our processing of your information based on our legitimate interests, as detailed in the "How We Use Information" section. In such cases, we will halt the processing of your information unless we have compelling legitimate reasons to continue processing or when it's required for legal purposes. You have a general right to object to the use of your information for direct marketing purposes. To control our marketing communications about our products, please utilize the "Update Preferences" and "Unsubscribe" links in our emails.
Limiting or Restricting Data Use:
Besides the controls we offer, you can also seek to limit our data processing in specific circumstances. Remember that you can always delete your account whenever you choose. If you need further assistance concerning your rights, please contact us at support@TuneMe.io, and we will address your request in accordance with applicable laws. If you wish to raise a concern or file a complaint about our use of your information, you have the right to do so with your local supervisory authority.
Our Policy Regarding Children:
We are committed to taking extra precautions to protect children's privacy. Our Services are not intended for individuals under 16 years old, and we do not knowingly collect personal data from individuals under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take immediate steps to delete this information. Parents who believe their child has submitted personal information to us and wish to have it deleted can contact us at support@TuneMe.io.
Advertising and Analytics Services Provided by Others:
We collaborate with partners who offer advertising and analytics services. This includes helping us understand how users engage with the Services, delivering ads on our behalf across the internet, and assessing the performance of these advertising campaigns. These companies may use cookies and similar technologies to gather information about your interactions with the Services and other websites and applications.
How We Protect Your Information:
We are deeply committed to safeguarding your information, employing a blend of physical, technological, and administrative measures to protect it from unauthorized access, use, or disclosure. These measures encompass the use of Secure Sockets Layer (“SSL”) technology for encrypting many aspects of our Services. Nevertheless, it's crucial to recognize that no method of transmitting or storing data is entirely foolproof. Therefore, we cannot guarantee the absolute security of any information.
Data Transfers and International Operations:
The Services are operated from the United States. If you use the Services or provide information to us while located outside the United States, please understand that your information will be transferred, processed, and stored in the United States. This transfer is necessary to provide the Services and fulfill the Terms of Service. Keep in mind that privacy laws in the United States may not provide the same level of protection as those in your own jurisdiction.
Changes to this Privacy Policy:
We may periodically modify and update this Privacy Policy. Please review it from time to time. When we make significant changes to this Privacy Policy, we will prominently notify you, post the revised Privacy Policy on the Services, and specify when these changes will take effect.
Who We Are and How to Contact Us:
If you have suggestions, concerns, or questions regarding this policy or our use of your information, please reach out to us at support@TuneMe.io. TuneMe is developed by and the Services are provided by Sounds-U, LTD., headquartered in TLV. For EU residents, Sounds-U, LTD. serves as the controller of your personal data in accordance with EU data protection law. This policy has been composed in English. In cases where a translated version conflicts with the English version, the English version prevails. If you wish to exercise any of your statutory rights, please contact us at support@TuneMe.io.